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1 Contract
The contract will be between the owner of the holiday home (referred to as us or we) and the person making the booking (referred to as you or your) and all members of the holiday party. The contract of hire will not be effective until we have received the deposit. The party leader must be at least 18 at the time of booking. All names, ages and addresses of members in your holiday party must be provided.
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email. The contract will be subject to these booking conditions and must be complied with.
2 Payment
A 25% deposit of the holiday cost will be required at the time of booking. The booking will then be confirmed. The balance will be due 8 weeks prior to the commencement date. If a booking is made within 8 weeks then full payment will be due. Once you have confirmed the booking you are responsible for the full cost of hire even if you subsequently cancel.
3 Cancellation
All cancellations by you must be in writing and notified to us by phone. For holidays cancelled by you, you will be liable for the total cost of the holiday. If we are able to re-let your booking a refund will be made to you less the deposit and an administration fee.
4 Circumstances beyond the control of the owner
If we have to cancel your booking in advance due to unseen circumstances, for example fire, flood, destruction/damage to the property, you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining. No additional compensation or expenses will be payable by us.
5 Period of hire
Arrival time on the commencement date is 4pm, and leave by 10am on the day of departure. Failure to do so will result in a further day’s rental.
The accommodation must not be sub-let and must be used for short holiday rental only. You must not exceed the number of persons stated in the brochure and on the website.
6 Liablity
We and our employees and representatives shall not be liable for any injury, sickness, loss or damage to the property or your personal property, directly or indirectly caused by or arising from the use of the properties or access.
7 Care of the property
You are responsible for the property whilst on holiday and are expected to take all reasonable care of its furniture fitting and effects. You must leave them in the same state of repair and in the same clean and tidy condition at the end of rental period as at the beginning. The property must not be used for any dangerous, offensive noxious, noisy, immoral activities or be of any nuisance or annoyance to the owner or other neighboring properties.
When the chimney is lit, use a fire guard. Make sure the fire is extinguished before going to bed or leaving the property. Never leave the fire unattended. Same goes for the gas barbecue.
The salt water from the pool must not get in contact with the tiles, plants, windows, or anything else outside the pool. Do not bomb.
Turn off all electrical appliances before going to bed and close all doors.
8 Damages and breakages
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand.
9 Complaints
Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.
Forms for official complaints with the Junta de Andalucía are available on request.
10 Dogs welcome
We allow a maximum of two dogs at once. If you bring a pet, we will charge 10€ extra per day. No charge for assistance dogs.
Well behaved dogs are welcome but must be under proper supervision and control at all times.
- You agree to pay for any damage caused by your dog. You will be informed of any damage found by our cleaners by no later than 24hrs departure.
- We request all dogs have up to date vaccinations and they have had up to date flea and tick treatments. Will will ask to see vaccination certificates.
- Southern Spain is a risk area for leishmaniasis. Ask your vet for the necessary treatment at least 2 weeks before you arrive!
- A pet basket must be brought as pets are only permitted on the clear understanding that in no circumstances may they lie on the bedding, sofas or chairs.
- Pets must not be left unattended in the property or elsewhere.
- Pet owners are responsible for clearing up any fouling that occurs in the gardens of the property.
- We regret that dogs that bark continuously are not allowed, they will disturb the neighbors.
- When you bring a dirty dog back from a walk, please clean them off using the outside tap near the pool.
11 Smoking
Smoking is not permitted within any of the rooms of our properties
12 Privacy Policy
We treat any data collected during the course of making bookings or dealing with inquiries in strict confidence. Your data will never be given to a 3rd party.